— Returns —
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
* Gift cards
* flammable (Perfumes)
* Men’s and Women’s underwear
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at administrator@gwlmag.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@sensiblefashions.co and send your item to: 1359 Lyman Place, apt 2A, Bronx, NY, 10459, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping - To return your product, you should mail your product to: 1359 Lyman Place, apt 2A, Bronx, NY, 10459, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
Sensible Fashions may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.
Q. Having Order Issues?
Missing an item from my order, what do I do? We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number.
- We will resolve the issue for you as quickly as we can.
Q. Can I cancel My Order After I've Placed it?
There are varying time limits in which you can cancel your order dependent on which delivery option you’ve chosen: Fedex Next Day Delivery, Evening Next Day Delivery, Express and USPS delivery service.
Q. How to Return Damaged Items?
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with: The order number The faulty item’s name and number. I have an incorrect item in my order, what do I do? We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item’s name and product number.
Q. Can I Amend My Order After I've Placed it?
We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.
Q. Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
Q. I've bought a gift voucher, can I cancel or return it?
Did you buy the gift voucher? If you did, you can cancel your order within 30 minutes of completing it. If that timescale has already gone, and the voucher hasn’t been used or locked to an account, get in touch with our Customer Care Team. We will cancel it for you or if it’s because of a mistake in the email address, we’ll change it for you and send you another one.
Q. What if something isn’t right on my customs invoice?
If you have any issues with your customs invoice that you've received from Sensible Fashions, please get in touch with Customer Care who can get this sorted for you.
Q. The product code on my delivery note is different from the website?
Don't worry, the product code on your delivery note is the one you need to use if you are querying or returning something. It's unique to the size and color combination of your item.
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