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FAQs

Q. Having Order Issues?

Missing an item from my order, what do I do? We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number.

  • We will resolve the issue for you as quickly as we can.

Q. Can I cancel My Order After I've Placed it?

There are varying time limits in which you can cancel your order dependent on which delivery option you’ve chosen: Fedex Next Day Delivery, Evening Next Day Delivery, Express and USPS delivery service.

Q. How to Return Damaged Items?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with: The order number The faulty item’s name and number. I have an incorrect item in my order, what do I do? We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item’s name and product number.

Q. Can I Amend My Order After I've Placed it?

We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.

Q. Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

Q. I've bought a gift voucher, can I cancel or return it?

Did you buy the gift voucher? If you did, you can cancel your order within 30 minutes of completing it. If that timescale has already gone, and the voucher hasn’t been used or locked to an account, get in touch with our Customer Care Team. We will cancel it for you or if it’s because of a mistake in the email address, we’ll change it for you and send you another one.

Q. What if something isn’t right on my customs invoice?

If you have any issues with your customs invoice that you've received from Sensible Fashions, please get in touch with Customer Care who can get this sorted for you.

Q. The product code on my delivery note is different from the website?

Don't worry, the product code on your delivery note is the one you need to use if you are querying or returning something. It's unique to the size and color combination of your item.

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